How It Works
Frequently Asked Questions
On each product page, you can select your store to see if your local store has that style in stock. If it does, you can add it to your shopping bag, select “Store Pickup” and your preferred pickup store in the shopping bag, and check out. Please note that Color Bar® and engraved items are not available for pickup.
Expect longer processing time than usual during Holidays. Pickup hours vary by store, so please confirm your store’s hours (and wait for our text!) before arriving at the store. Please do not come to the store until you have received a text or email. Our goal is to have your order ready within four hours of your order time. If you place your order before the start of the pickup window, your order will be ready 4 hours after the start of the pickup window on the same day. If you placed your order less than 2 hours before the end of the pickup window, your order will be ready 4 hours after the start of the pickup window the following day. Find pickup hours for your preferred store here.
We’ll email you and text you (if you provided a valid phone number) with instructions when your order is ready for pickup! Please be prepared to share your first and last name and show your order confirmation or ready-for-pickup email to receive your order.
After you receive the text informing you that your order is ready for pickup, please text us the first and last name and cell phone number of the person picking up your order.
To return by mail, please complete the Return Form included in your “Buy Online, Pick Up At Store” order and print a pre-paid return shipping label for by visiting jogoaovivo666.net/returns.
To return for a store credit or exchange in store, please bring your order and your Order Confirmation Email to a Kendra Scott store.
**Please note that custom pieces created on the Color Bar®, engraved pieces, Birthday Discount purchases, gift cards, and permanently discounted or marked down merchandise are considered Final Sale and are NOT eligible for return or exchange.