You may not share your account with anyone else. If you believe that your account has been compromised at any time, please contact us via chat or email at email@example.com.
Placement of an order is a binding agreement. Once placed, all orders are considered final and you may not change or cancel them. Kendra Scott reserves the right to cancel any order for any reason whatsoever, including but not limited to unauthorized, altered, or ineligible use of an offer or payment. Kendra Scott reserves the right to modify or cancel a promotion due to system error or unforeseen problems.
We offer Buy Online, Pick Up in select Stores.
Shipping InformationOrders placed Monday through Friday (excluding holidays) with Ground Shipping Method will be processed within 1-2 business days once credit card authorization and verification have been obtained, then shipped. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Orders submitted before 12PM CST with Next Day or Two-Day shipping methods selected will ship the same business day. Orders placed after 12PM CST or Saturday and Sunday will ship the next business day. All orders are shipped via United Parcel Service (UPS), DHL or FedEx. Shipping windows are estimates and delivery dates cannot always be guaranteed.The following shipping methods are in effect during this time:
- Ground: Free on eligible orders. Will arrive in 3-5 business days after processing and shipping. Orders being shipped to Alaska, Hawaii, or Puerto Rico are not eligible for free ground shipping.
- Two-Day: Will arrive in 2 business days after processing and shipping
- Next-Day: Will arrive the following business day after processing and shipping
Fragrance items are not eligible to ship Two-Day, Next-Day, or internationally. All fragrance items will ship via Ground Shipping only.
EngravingAll engraved items are final sale.All engraved items will ship within 5 business days of an order being processed.
Color Bar®All Color Bar® items are final sale.All custom pieces created on the Kendra Scott Color Bar® will ship within 5 business days of an order being processed.
Multiple Shipping AddressesAt this time, we can only ship to one address per order.
P.O. BoxesAll orders are shipped via United Parcel Service (UPS), DHL or FedEx and cannot be delivered to P.O. Boxes.
APO/FPO/DPO Military AddressesAll shipments to APO, FPO, and DPO addresses are sent via UPS Surepost, DHL or FedEx. Due to military handling time, delivery to some destinations may take up to 45 business days. APO/FPO/DPO Military Addresses are not eligible for ground shipping at this time.
You can also click here, scroll down to the “Check Order” section and submit order information to check the status of your report.
International Shipping and Returns
All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Kendra Scott is not associated with these fees. All fees are to be paid for by the customer at the time of delivery. Fragrance items are not eligible for international shipping. For complete details about International Shipping and Returns please click here.
Engagement Ring Shipping InformationAt this time, engagement rings may not be ordered through the Kendra Scott website and any product description pages of engagement rings on our website are for reference purposes only.
Engagement ring purchases may be shipped, free of charge, to a Kendra Scott store or to an address designated by the customer. Due to the custom nature of Kendra Scott engagement rings, production takes a minimum of 10 business days from the date the order is placed, not including shipping time. Kendra Scott will make reasonable efforts to meet estimated delivery timing; however, Kendra Scott will not be liable for any failure to deliver your order as estimated, for any reason whatsoever.
When your engagement ring has shipped, you will receive a confirmation email with tracking information to the email address provided with the order. Orders shipped to you at your designated address require a signature for delivery. For in-store pickup, you will be notified by the designated Kendra Scott store by email when the engagement ring is available for pickup. The engagement ring will be held in-store for up to 30 days from the date of notification of availability before it is considered abandoned. If your engagement ring becomes abandoned, you will be refunded the purchase price less a 20% restocking fee. Refunds are not applicable to engraved engagement rings.
Shipping windows are estimates and delivery dates cannot always be guaranteed.
The following shipment methods are not available for engagement rings at this time: shipping to multiple addresses, shipping to P.O. Boxes, and/or shipping to international addresses.
Purchases made in store and online between 11/1/23 – 1/1/24 are eligible for store credit or exchange when returned to a Kendra Scott retail location until 1/31/24. Eligible online purchases may be sent back to the Kendra Scott distribution center with product in original packaging with tags in order to receive a full refund.
Engraved pieces, Birthday Discount purchases, Gift Cards, Kendra Scott Branded merchandise, hat accessories, blankets, custom pieces created at the Color Bar®, customized hats, curated items merchandise marked as Final Sale, and permanently discounted or marked down merchandise are considered Final Sale and are not eligible for return or exchange. Coupon or discount codes are eligible for one-time redemption and cannot be reused if item is returned or exchanged.
If you have questions about the return policy or about how to make a return, you may contact Customer Service via chat or email at firstname.lastname@example.org or call us at 866-677-7023.
To exchange an eligible item purchased online, simply return it to the distribution center using the prepaid UPS label and place a new order for the item you want or stop by your nearest Kendra Scott store. Shipping charges may apply on your new order. To exchange an eligible item in a store, simply stop by your nearest Kendra Scott store.
Please allow up to 15 business days from when we receive your return for your return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us. For any inquiries concerning returns or exchanges, please contact Customer Service via chat or email at email@example.com or by phone 866-677-7023 Monday – Friday 8am – 5pm CT and Saturday – Sunday 12pm – 5pm CT.
Kendra Scott Purchases Made Online And Shipped To Home or Picked Up In-StoreKendra Scott provides FREE RETURN SHIPPING for eligible items.All eligible, unworn, unused items you would like to return for a full refund to your original payment method must be sent back to the Kendra Scott distribution center within 30 days of receipt of product in original packaging with tags on.
A pre-paid, pre-addressed return shipping label will be provided with every qualifying order purchased on the website. If you have misplaced your shipping label, you can print a replacement pre-paid return shipping label by visiting jogoaovivo666.net/returns.
Eligible items may also be returned at your nearest Kendra Scott store for exchange or store credit only within 30 days of receipt.
To exchange an eligible item without going to a store, simply return it to the Kendra Scott distribution center by using the pre-paid, pre-addressed return shipping label included with your order and place a new order for the item you want. Shipping charges may apply on your new order.
Kendra Scott Retail Store PurchasesAll unworn, eligible unused items may be returned at your nearest Kendra Scott store for exchange or store credit only within 30 days of purchase.
PromotionsAny product purchased during a "Gift With Purchase" or "Buy One, Get One Free" promotion may be returned. Please include the gifted product with your return, or your refund will be adjusted to reflect the retail value of the gift. Gifted product cannot be returned or exchanged.
All promotions are available while supplies last. Promotion code may be required upon checkout. Promotions may not be combined or applied to previous purchases, gift card purchases, engagement rings, hats, hat accessories, boots, blankets, curated collection items, sales tax, or shipping charges. Offers may only be valid for a specified date and timeframe.
Fragrance Return Policy
All unworn, eligible unused fragrance items purchased in store may be returned at your nearest Kendra Scott store for exchange or store credit only within 30 days of purchase. Fragrance must be unopened, in its original packaging. All fragrance boxes were designed with sustainability in mind and are FSC certified, FSC(C) C102375.
All unworn, eligible unused fragrance items purchased online may be returned for a full refund to your original payment method by being sent back via ground shipping to the Kendra Scott distribution center within 30 days of receipt of product. Fragrance must be unopened, in its original packaging. We strongly encourage all customers to maintain and reuse the original fragrance shipping container to return your fragrance items.
If you experience a reaction to one of our fragrance products, please reach out to our Customer Care Team via chat, email (firstname.lastname@example.org) or phone 866-677-7023.
Please ensure to provide as much information as possible to help resolve a potential solution, including proof of purchase and details surrounding your reaction. Our Customer Care Team reserves the right to potentially request additional information, such as photos of the product and photos of the affected area.
Since different skin types and conditions may react differently to a particular product, we always suggest reviewing the listed ingredients of products to help you identify any sensitivities with certain ingredients.
To initiate a return, please contact the Kendra Scott store where your order was placed or Customer Service. If you wish to mail in your return, a pre-paid shipping label will be sent to you with additional shipping instructions. The engagement ring must be returned in its original jewelry box. The refund will be processed after Kendra Scott has verified that the engagement ring is eligible for return. If the engagement ring is not eligible for a return, you will be notified and the engagement ring will be returned to you in store or shipping to the address provided.
**Engraved engagement rings are final sale and not eligible for return or exchange**Please contact the Kendra Scott store that the original order was placed at or contact customer service if you wish to initiate an exchange.
BORDERFREEYour international purchase is managed and made secure by our partner vendor Borderfree, a technology company that helps U.S. retailers carry out transactions with consumers across the globe.
How to Place an International Order
From the homepage if on a desktop device, click on the country displayed in the bottom right at the end of the page and select your shipping destination and currency. Or, if you are using a mobile device, look for the country to be displayed in the bottom of the navigation menu. After selecting your shipping country and selecting the currency, product prices will be displayed in the currency you selected. If you don’t see your country listed, we don’t currently ship to that destination. For most countries you will see a guaranteed order total that includes shipping costs and any applicable duties and taxes that will be paid at checkout. There are some countries that only offer the option to pay duties and taxes upon delivery. After you place an order, you will receive an email that your order was received, another email when it has been approved, and an email when it has shipped.
All international orders are processed by our international shipping partner, Borderfree. The maximum order value for international shipment is USD $25,000 (does not include duties and taxes).
If you are shipping to an APO/FPO address, please use the regular checkout process, using the United States as your shipping country.
Once your transaction is complete, Kendra Scott will ship your item to the Borderfree shipping hub in the United States. Borderfree then ships your order to its final international destination. Most in-stock items will arrive 5-15 business days after receipt of your order. You’ll see a more specific shipping range at checkout. Please note that shipping windows are estimates and delivery dates cannot always be guaranteed.
How to Check on the Status of your International Order
To check the status of your international order, please look it up with Borderfree . Please have your order number and email available. Please reach out to our customer service team if you have any questions via chat or email email@example.com.
Borderfree supports a variety of payment methods which vary by destination, payment options presented at checkout. You will be charged at the time that your order ships, you will see “BF*Kendra Scott” on your credit card statement.
Please note that Borderfree is unable to support the purchase/redemption of any Gift Cards from Kendra Scott.
Foreign exchange rates are determined by Borderfree. They’re based on interbank rates of exchange, which correspond with the average aggregate exchange rates applied in an e-commerce transaction. The exchange rates are updated daily. If exchange rates are updated while you’re shopping, a message appears to let you know. Items purchased are not eligible for price adjustments due to changes in exchange rates.
Duties and Taxes
In general, duties and taxes are determined based on the type of product being shipped, its value, country of origin or manufacturing, and the classification of the item. At checkout, you may be presented with options to either prepay duties and taxes or to pay duties and taxes on delivery. If you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery. If you select to pay duties, taxes, and fees at delivery, payment of these fees is made to the shipping carrier when the order is delivered. If the total charge is not paid at delivery, the merchandise will be returned to Kendra Scott and the customer will not be refunded any of the shipping charges.
International Returns & Exchanges
Engraved pieces, Birthday Discount purchases, Gift Cards, Kendra Scott Branded merchandise, custom pieces created at the Color Bar™ and permanently discounted or marked down merchandise are considered Final Sale and are not eligible for return or exchange.
Kendra Scott provides FREE RETURN SHIPPING on qualified orders for international customers. Any unworn merchandise must be sent back to Kendra Scott within 30 days of receipt of product. Please allow up to 30 business days for your return to be processed. You will receive a refund in the same currency and same exchange rate as your original order. Shipping and handling paid on your original order are not refundable.
To initiate a return, please contact Customer Service via chat or email at firstname.lastname@example.org or call us at 866-677-7023. International orders may not be returned to a Kendra Scott retail store.
To exchange an item, simply return it and place a new order for the item you want.
Ineligible for Certain Promotions and Policies
International orders are not eligible to receive certain promotions or policies, including but not limited to:
- • Kendra Scott Insider
- • Free shipping
- • Free returns
- • Gift wrap
- • Fine jewelry repair
- • Promotions for products not eligible for international purchase & shipment (see product restrictions below)
- • Promotions or gifts with purchase
- • Merchandise exchanges
- • Fragrance
- • Candles
- • Gift Cards
- • Engagement Rings
If the amount of your online Gift Card(s) does not cover the total order amount, you must pay the remainder of the purchase with a valid credit card. If the amount of your online gift card(s) is for more than the total order amount, the remaining balance will be credited to your Kendra Scott online account for your next purchase using the same gift card code.If you have any questions, please contact email@example.com.
If you purchase a Kendra Scott Fine Jewelry piece (made of 14k gold) from jogoaovivo666.net or at any of the Kendra Scott retail locations, you are eligible to receive a free repair within one year of the original purchase date. If a Kendra Scott Fine Jewelry piece fails during normal wear within one year of the original purchase date due to a defect in material or workmanship, as solely determined by Kendra Scott, we will repair the Kendra Scott Fine Jewelry piece with like quality materials at no cost. If a Kendra Scott Fine Jewelry piece is damaged after the first year, we will facilitate repairs with like quality materials at an additional cost. Any decision to repair a piece of Kendra Scott Fine Jewelry is subject to review and in Kendra Scott’s sole discretion, and Kendra Scott may refuse to repair any piece of jewelry for any reason whatsoever. You must provide us with a valid proof of purchase to receive a repair.
Please refer to our page for detailed instructions on how to care for your Kendra Scott jewelry. Kendra Scott is not responsible for lost or damaged jewelry after delivery has been accepted.
All returns of fine jewelry must be securely packaged (in the original jewelry box) and must include a completed repair form filled out by a sales associate or customer service representative. Please contact Customer Service to request a repair form or visit your closest Kendra Scott retail store.
Please allow 15-20 business days for your repairs to be complete plus additional time for shipping, if applicable. Repair processing begins after your package is delivered to us.
For any inquiries concerning repairs, please contact Customer Service via chat, email at firstname.lastname@example.org or by phone 866-677-7023 Monday-Friday 8am-5pm CT and Saturday-Sunday 12pm-5pm CT.Fashion jewelry, vermeil jewelry and Yellow Rose curated collections items are not eligible for repair.International Orders are not eligible for repair.
Kendra Scott reserves the right to alter or cancel any promotion without notice. If, in Kendra Scott’s sole discretion, a promotion is used incorrectly or being abused, Kendra Scott has the right to cancel any orders placed and ban the usage of any further promotional material by such user(s). Only one promotional code per order.Any product purchased during a "Gift with Purchase" or "Buy One, Get One Free" promotion may be returned. Please include the gifted product with your return, or your refund will be adjusted to reflect the retail value of the gift. The gifted product cannot be returned by itself or exchanged.
Promotions may not be combined or applied to previous purchases, Gift Card purchases, engagement rings, hats, hat accessories, boots, blankets, curated collection items, sales tax, or shipping charges. Offers may only be valid for a specified date and timeframe. Engagement rings, hats, hat accessories, boots, blankets, curated collection items, are not eligible for code-based discounts. A complimentary ring dish may be included with the purchase of an engagement ring, while supplies last. This gift is considered final sale and is not applicable for return/exchange, refund or merchandise credit.
Your Birthday Discount may be applied to one purchase at:
- • 50% off one Fashion Jewelry or Color Bar® item; and
- • 25% off one Fine Jewelry, Sterling Silver Jewelry, Gold Vermeil Jewelry, Fragrance, Watch or Home Goods item.
How to Receive Your Birthday Discount
To receive your Birthday Discount, you must become a Kendra Scott Insider by creating an online account and providing the requested information. To enroll into Kendra Scott Insider, please visit the link . You will be required to provide your email address, first and last name, zip code, birthday month, and complete your online profile with a unique password. You must be enrolled as a Kendra Scott Insider to redeem your Birthday Discount in-store and online. By providing your email address, you agree to receive recurring Kendra Scott Insider emails from Kendra Scott. You can still make a purchase from us even if you do not opt in or enroll as a Kendra Scott Insider. You may unsubscribe or unenroll at any time, but you must enrolled as a Kendra Scott Insider at the time of your birthday to receive your Birthday Discount code. We may also share the information you provide, including personal information, with third parties. Please review our for more information on how we collect, use and share your information.If it is currently your birthday month, we’ll send you a reminder email as a Kendra Scott Insider that you can use at any time during your birthday month. If it is not currently your birthday month and you are enrolled as a Kendra Scott Insider, we’ll send you a reminder during your birthday month.
How to Redeem Your Birthday Discount
To redeem your birthday discount for an online purchase, login to your online Kendra Scott Insider profile. To redeem your birthday discount for a purchase at a Kendra Scott retail location, please ensure you are enrolled as a Kendra Scott Insider here and provide your email address at checkout. If you missed your birthday month this year, we look forward to celebrating with you next year.
When redeeming in-store, the customer eligible for the Birthday Discount must be present at time of redemption, present a valid government-issued photo ID and email address. The Birthday Discount is non-transferable and voidable if transferred prior to redemption. The Birthday Discount may not be applied to previous purchases or combined with other offers. YOU MAY ONLY USE YOUR BIRTHDAY DISCOUNT ONE TIME PER CALENDAR YEAR, in-store or online. If we determine that you have used your Birthday Discount more than once in a calendar year, including by creating multiple accounts, we reserve the right to refuse or cancel any future orders and to cancel your account(s).
Limitations and Exclusions
The Birthday Discount is not valid on the purchase of international orders, Gift Cards, gift sets, jewelry accessories, engagement rings, hats, hat accessories, boots, blankets, curated collection items, jewelry accessories, limited-edition collections, layering sets, Kendra Scott branded merchandise, or items with an associated giveback. You may only use your Birthday Discount one time per calendar year. All purchases made with the Birthday Discount are final sale and are not eligible for return or exchange.
Yellow Rose Fashion Jewelry Purchases Made Online And Shipped To HomeAll eligible, unworn, unused items you would like to return for a full refund to your original payment method must be sent back to the Kendra Scott distribution center within 30 days of receipt of product in original packaging with tags on. Yellow Rose Fashion Jewelry Retail Store Purchases Eligible items may only be returned at participating Kendra Scott stores for exchange or store credit only within 30 days of receipt.
Curated Collection ItemsCurated Collection items can only be purchased at one of our participating Kendra Scott store locations and are final sale.
Hats and BootsHats and boots can only be purchased at one of our participating Kendra Scott store locations. All unworn, eligible unused items purchased in-store may be returned at one of our participating Kendra Scott store locations for exchange or store credit only, within 30 days of purchase.
Hat Accessories and BlanketsHat accessories and blankets can only be purchased at one of our participating Kendra Scott store locations. All hat accessories and blankets are final sale.
Yellow Rose Customized HatsHats are available to be customized in-store at one of our participating Kendra Scott store locations. All customizations are final sale.
Click here for more information about Yellow Rose.
Apparel purchased in-store: All unworn, eligible unused Wrangler x Yellow Rose apparel may only be returned at a participating Wrangler x Yellow Rose Kendra Scott store for exchange or store credit only within 30 days of purchase. All Wrangler x Yellow Rose apparel items must be in their original, unused condition with tags attached. Please visit jogoaovivo666.net for participating locations.Fashion Jewelry purchased online: All unworn, eligible unused jewelry you would like to return for a full refund must be sent back to the Kendra Scott distribution center within 30 days of receipt of product in their original, unused condition withtags attached. Eligible items may also be returned at your nearest Kendra Scott store for exchange or store credit only within 30 days of receipt.
Apparel purchased online: All unworn, eligible unused Wrangler x Yellow Rose apparel you would like to return for a full refund must be sent back to the Kendra Scott distribution center within 30 days of receipt of product in their original, unused condition withtags attached. Eligible items may only be returned at a participating Wrangler x Yellow Rose Kendra Scott store for exchange or store credit only within 30 days of receipt. Please visit jogoaovivo666.net for participating locations.Exchange PolicyAll unworn, eligible unused Wrangler x Yellow Rose jewelry or apparel may only be returned at a participating Wrangler x Yellow Rose Kendra Scott store for exchange or store credit only within 30 days of purchase. Allapparelitems must be in their original, unused condition with tags attached. Wrangler x Yellow Rose items are not eligible to receive a Birthday Discount or any type of code-based discounts, as well as promotional offers. Wrangler x Yellow Rose items purchased at a participating Wrangler retail location or wrangler.com must refer to their store policy and all returns and exchanges must be made through the store of purchase.
Kendra Scott offers a 15% discount to healthcare workers, teachers, military and first responders every day in a Kendra Scott store only with a valid photo ID and online by verifying your eligibility with ID.me. When redeeming, the customer eligible for the discount must be present at the time of redemption and present a valid photo ID in-store. This discount is non-transferable and voidable if transferred prior to redemption. This discount may not be applied to previous purchases, engagement rings, hat, hat accessories, boots, blankets, fine jewelry, sterling items, vermeil items, gift sets, Gift Card purchases, sales tax or shipping charges. It cannot be combined with other offers or with a Kendra Gives Back event. If we determine that you have misused your service discount, we reserve the right to refuse or cancel any future orders and to cancel your account.
Products on jogoaovivo666.net are intended for consumers only. We reserve the right to refuse or cancel any order and any future orders if we believe, in our sole discretion, that an order is being purchased for resale.
Kendra Scott only sells products directly through jogoaovivo666.net, at Kendra Scott retail locations or through authorized retailers as provided on this list: //jogoaovivo666.net/stores. If something seems too good to be true, it probably is!
To report possible knockoffs or counterfeit products, please email email@example.com.
The following guidelines apply to any Kendra Gives Back event:
- • Requesting organization or individual’s cause must be a 501(c)(3) organization and fall within our giving pillars in these categories: Education & Entrepreneurship, Health & Wellness, and/or Empowerment.
- • We welcome one event per approved organization annually
- • Requests must be made at a minimum one month in advance of desired event date.
- • You agree to comply with any other requirement as may be provided to you by Kendra Scott.
- • Donated product must be used to directly raise funds for a 501(c)(3) non-profit through activities such as a silent or live auction or a raffle.
- • Donated product cannot be sold for profit or returned to a store for credit.
- • Donations are limited and based on availability.
- • Donation requests must be made at a minimum one month in advance of desired event or fundraiser.
- • You agree to comply with any other requirement as may be provided to you by Kendra Scott.
- • You are at least 18 years old;
- • You own all the rights to the Content and are authorized to assign any and all rights in the Content to Kendra Scott;
- • The Content does not infringe upon the rights of any third parties, including but not limited to copyright, trademark, trade secret, and publicity rights;
- • The Content does not violate these Terms and will not cause injury to any person or entity;
- • The Content does not include any information that references other websites, addresses, email addresses, contact information or phone numbers;
- • The Content does not contain any computer viruses, worms or other potentially damaging computer programs, files or malware;
- • You did not receive any form of compensation or consideration by any third party to post the Content;
- • The Content is not or may not be reasonably considered to be false, inaccurate, misleading, defamatory, obscene, indecent, libelous, hateful, unlawfully threatening, unlawfully harassing to any individual or entity, offensive, or otherwise deemed unlawful or inappropriate in Kendra Scott’s sole discretion; and
- • You agree to comply with any other requirement as may be provided to you by Kendra Scott.
We are not responsible for and do not endorse Content posted by any other visitor to the Sites. Accordingly, we may not be held liable, directly or indirectly, for any loss or damage caused to you in connection with any Content posted by another person.
- • Identification of the copyrighted work that you believe to be infringed. Please describe the work and, where possible, include a copy or the location (e.g., URL) of an authorized version of the work.
- • Identification of the material that you believe to be infringing and its location. Please describe the material, and provide us with its URL or any other pertinent information that will allow us to locate the material.
- • Your name, address, telephone number, and e-mail address.
- • A statement that you have a good faith belief that the complained of use of the materials is not authorized by the copyright owner, its agent, or the law.
- • A statement that the information that you have supplied is accurate, and indicating that "under penalty of perjury", you are the copyright owner or are authorized to act on the copyright owner’s behalf.
- • A signature or the electronic equivalent from the copyright holder or authorized representative.
- • By mail: 3800 N. Lamar Blvd., Suite 400, Austin, TX 78756, Attention: Copyright Agent
- • By e-mail: firstname.lastname@example.org
- • Identification of the material that has been removed or disabled and its location (e.g., URL);
- • Your name, address, telephone number, and e-mail address;
- • A statement "under penalty of perjury" that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material; and
- • Your signature or the electronic equivalent.
We reserve the right to modify or discontinue the Sites at any time, with or without notice to you. For example, we may add or remove functionality or features, and we may suspend or stop a particular feature altogether. If you don’t like any changes, you can stop using the Sites at any time. You agree that Kendra Scott shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Sites. You acknowledge that Kendra Scott reserves the right to deactivate accounts, cancel orders, and/or refuse to accept orders from users that violate the Terms or for such other reason as determined by Kendra Scott.
The Sites may include features that operate in conjunction with certain third-party social networking websites that you visit, such as Facebook, Pinterest, Instagram, YouTube, TikTok, and Twitter ("Social Network Features"). While your use of the Social Network Features is governed by these Terms, your access and use of third-party social networking sites is governed by the terms posted on those sites. You are responsible for ensuring that your use of those sites complies with any applicable terms of service or other agreements.
EXCEPT WHERE PROHIBITED, KENDRA SCOTT SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF THE SITES OR ANY THIRD PARTY’S USE OF THE SITES. THESE EXCLUSIONS INCLUDE, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST DATA, COMPUTER FAILURE, OR THE VIOLATION OF YOUR RIGHTS BY ANY THIRD PARTY, EVEN IF KENDRA SCOTT HAS BEEN ADVISED OF THE POSSIBILITY THEREOF AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY UPON WHICH THE CLAIM IS BASED.
We prioritize working with suppliers independently certified by recognized standards-setting organizations such as the Responsible Jewellery Council (RJC). RJC is an international not-for-profit whose mission is to advance responsible ethical, social and environmental practices with respect to human rights through the jewelry supply chain.
As a part of Kendra Scott’s commitment to legal compliance and ethical business practices, we require all vendors we do business with to follow our Vendor Compliance Manual and Vendor Code of Conduct. We likewise require our vendors to comply with all applicable laws and regulations mandated by the country in which the merchandise or product is manufactured, including, but not limited to, laws against child labor, forced labor and unsafe working conditions. Additionally, we require that all of our diamonds are sourced in compliance with the Kimberly Process.
Kendra Scott requires our vendors to participate in our vendor compliance program, which may include, but is not limited to, disclosure of all factories used to produce Kendra Scott products, and either submission of a third party audit report on that facility conducted by an accredited auditing organization to a recognized audit standard, or participation in an audit inspection through an independent third party auditing firm. Auditors are required to have appropriate training and credentials to ensure that generally accepted auditing principles such as the International Standard: Social Accountability 8000 are utilized. Audits are completed on at least a bi-annual basis unless determined that more frequent intervals are appropriate.
In the event of a potential violation, Kendra Scott will take appropriate remedial action based on the circumstances, including, but not limited to, promptly addressing the issue with the supplier, conducting follow-up audits to confirm that the supplier has addressed and remedied any potential violations, and/or terminating our business relationship with the supplier.
We are taking steps to minimize our waste and impact to the planet by starting to incorporate recycled and recyclable materials, where possible. We have started using recycled silver in our demi-fine jewelry collection, and are in the process of transitioning many of our packaging designs to recyclable. Look for the recycling symbol ♻ to see which of our boxes, bags and shippers are currently recyclable.
For any inquiries, please contact Customer Service via chat, email at email@example.com or by phone 866-677-7023 Monday – Friday 8am – 5pm CT and Saturday – Sunday 12pm – 5pm CT.